Privacy Policy – How ninonggames Protects Your Data

1Who This Policy Applies To

This Privacy Policy applies to all individuals who access or use the ninonggames website, mobile application, or related services ("the Platform") — whether you are a registered player, a visitor browsing the site without an account, or someone who has contacted our support team.

By using ninonggames, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the platform.

2What Information We Collect

We collect personal information in two main ways: information you provide directly when registering or using the platform, and information we collect automatically through your use of the site.

Information you provide directly:

• Full legal name, date of birth, and nationality
• Email address, mobile number, and residential address in the Philippines
• Government-issued ID documents submitted during identity verification (KYC)
• Payment information including bank account details or e-wallet account identifiers used for deposits and withdrawals in Philippine Peso
• Communications you send to our customer support team
• Preferences and account settings you configure on the platform

Information collected automatically:

• IP address and approximate geographic location (country and region level)
• Device type, operating system, browser type and version
• Pages visited, session duration, and navigation patterns on the platform
• Login timestamps and frequency of use
• Gaming activity data including game types played, session lengths, and wagering patterns (used for responsible gaming monitoring)
• Cookies and similar tracking technologies — see Section 7 for details

3How We Use Your Information

ninonggames uses your personal data only for the purposes described below. We do not use your data for purposes incompatible with these stated uses without your explicit consent.

We will not use your personal data to send you marketing communications unless you have specifically opted in to receive them. You may withdraw this consent at any time through your account settings or by contacting our support team.

4Who We Share Your Information With

ninonggames does not sell your personal information to third parties. We share your data only in the following limited circumstances:

• Payment processors: Your payment details are shared with Philippine banking and e-wallet payment providers to process your financial transactions. These providers are bound by their own privacy and security obligations.
• Identity verification providers: KYC data may be shared with trusted identity verification partners to confirm your identity and comply with applicable obligations.
• Game providers and technology partners: Certain gaming activity data is shared with game studios and platform technology providers to facilitate gameplay and reporting.
• Legal and regulatory authorities: We may disclose your data to law enforcement or regulatory authorities when required by applicable law, court order, or to prevent fraud or illegal activity.
• Business transfers: In the event of a merger, acquisition, or sale of the platform, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom we share data are required to handle it in accordance with applicable data protection standards and are not permitted to use it for their own independent marketing purposes.

5How We Protect Your Data

ninonggames employs a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include:

• SSL/TLS encryption for all data transmitted between your device and the ninonggames platform
• OTP (one-time password) authentication for login and sensitive account actions
• Secure, access-controlled servers with restricted staff access on a need-to-know basis
• Regular security reviews and monitoring of platform infrastructure
• Encrypted storage of sensitive data including identity verification documents

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, do not share your login credentials, and contact our support team immediately if you suspect any unauthorised access to your account.

6How Long We Keep Your Data

We retain your personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable legal and regulatory obligations. Specific retention periods include:

• Account data is retained for the duration of your account and for a period following account closure, as required by applicable obligations.
• Transaction records are retained for the period required under applicable financial record-keeping obligations.
• KYC documents are retained for the period required by identity verification and anti-money-laundering obligations.
• Support communications are retained for the period necessary to resolve disputes and for quality assurance purposes.
• Anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual.

Once retention periods expire, data is securely deleted or anonymised in a way that cannot be reversed.

7Cookies and Tracking Technologies

ninonggames uses cookies and similar tracking technologies to improve your experience on the platform, maintain your session state, and understand how players use the site. Cookies are small text files stored on your device when you visit the platform.

We use the following categories of cookies:

• Essential cookies: Required for the platform to function correctly. These include session management and security cookies. They cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences and settings, such as language and display options.
• Analytics cookies: Collect anonymised data about how players navigate the platform, which pages are visited most, and where errors occur. This data is used to improve the platform experience.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the ninonggames platform.

8Your Data Rights

As a player based in the Philippines, you have a number of rights regarding your personal data held by ninonggames. These rights are summarised below.

To exercise any of these rights, contact the ninonggames support team through the platform. Details are on the FAQ page. We aim to acknowledge and respond to all data rights requests promptly.

9Children and Minors

ninonggames is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. If we discover that a person under 21 has registered an account or provided personal data, that account will be closed and the data deleted promptly.

If you believe that a minor has accessed or attempted to register on ninonggames, please contact our support team immediately so we can take appropriate action.

10Changes to This Privacy Policy

ninonggames reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players through the platform or via the email address associated with your account. The date of the most recent update is shown at the top of this page.

Continued use of the ninonggames platform after changes to this policy have been communicated constitutes your acceptance of the updated policy. If you do not agree with the updated policy, you should stop using the platform and may request account closure.